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Extend the OpenKM features

Complaints

OpenKM offers a Complaints, Grievances, and Requirements Module that allows organizations to securely and confidentially manage reports of irregularities, fraud, and inappropriate behaviour. This tool is essential for promoting ethics and transparency in the workplace, providing a safe space for employees and third parties to express their concerns without fear of retaliation.

Features:

  • Receiving Reports: Allows the submission of reports through multiple channels, including web forms and hotlines, with the option to do so anonymously.

  • Secure Logging: Each report is thoroughly documented, ensuring confidentiality and secure information storage.

  • Efficient Management: Facilitates the tracking and management of each report, assigning case numbers for clear and systematic control.

  • Multilingual Interface: Designed to adapt to various cultures and contexts, this module enables interaction in multiple languages, improving user accessibility and experience.

  • Reports and Analysis: Includes reporting tools that allow organizations to monitor the performance of the whistleblowing channel and track the progress of each case.

Advantages:

  • Promoting Transparency: Creates a trusted environment where employees feel safe reporting irregularities.

  • Whistleblower Protection: Ensures confidentiality and legal protection for those who report issues, contributing to a culture of no retaliation.

  • Regulatory Compliance: Helps companies comply with regulations and laws related to handling reports and protecting whistleblowers.

  • Data Analysis: Provides reports and analysis that allow organizations to assess channel performance and continuously improve internal processes.

  • Agility in Resolution: The assignment of reports to various responsible parties facilitates collaboration and enhances efficiency in resolving cases, ensuring diverse perspectives are considered.

  • Continuous Improvement: Enables the review and adaptation of the channel to the organization's needs, ensuring it remains effective and relevant.

The Complaints, Grievances, and Requirements Module is a key tool for promoting ethics and accountability within organizations, facilitating secure and efficient management of reports, and helping to establish a culture of transparency and compliance.

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