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Modern and flexible architecture that meets today's IT demands
OpenKM Support provides enterprise-level technical support, software patches and certificate updates as well as management tools that help you during different stages of the life cycle of the application. This helps reduce business and technical risks, increase productivity and improve the success rate for document management based on OpenKM.
Professional support are available on any certified OpenKM installations:
OpenKM support services include
- Access 24 hours a day, 365 days a year, to the tracker system with guaranteed responses from OpenKM. The incident response time is critical for us, our tracker system can quickly get in touch with our developers and support team.
- Access 24 hours a day, 365 days a year, to the OpenKM documentation to find answers to common questions.
- Support Alerts.
- Notifications.
- Support for installation.
- Support for migration.
- Support for performance tuning.
- Supports integration projects.
- Support updates.
- Test of the production facilities (environment, backups, etc ...).
- Certification that everything works properly.
- Remote System Monitoring.
OpenKM has special prices for academic and non profit organization (NGO). Please contact the sales team for more information
OpenKM special configurations and extra services
- OpenKM - cloud. ( Include hosting, and backup service ).
- OpenKM - mirror ( Ensure your system is always up, preventing hardware system falls ).
Other Professional services
- OpenKM Network - Knowledge base and Online documentation (subscription).
- Pre-implementation consulting.
- Application Customizations.
Please, if you want more information about OpenKM support access, feel free to submit your query to sales team on our Contact Form.
Contact us
Don't hesitate to contact us
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Call Us (Spain)
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Email
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Office hours Europe Spain:
Monday - Friday: 09:00 am - 14:00 pm, 16:00 pm- 19:00 pm CET for immediate assistance. Currently, it is Saturday 13:14 pm in Palma de Mallorca, Spain.
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Headquarters
c/ Bunyola 13, 07004 Palma de Mallorca, Balearic Islands, Spain
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Europe United Kingdom:
Please call: +44 208 638 8114
Office Hours:
Monday - Friday: 09:00 am - 12:00 pm, 14:00 - 18:00 pm GMT for immediate assistance. Currently, it is Saturday 12:14 pm in Cranfield, Bedfordshire, United Kingdom. -
Office hours USA:
Please call: +1 646 206 6071
Office Hours:
Monday - Friday: 08:00 am - 17:00 pm EST for immediate assistance. Currently, it is Saturday 07:14 am in New York, USA. -
OpenKM worldwide
Brazil: https://www.openkm.com.br
Ecuador: https://www.openkm.ec
France: https://www.openkm.fr
Germany: https://www.openkm.de
Greece: https://www.openkm.gr
Hungary: https://www.openkm.hu
Indonesia: https://www.openkm.id
Italy: https://www.openkm.it
Malaysia: https://www.openkm.my
México: https://www.openkm-mexico.com
Middle East: https://www.openkm.me
North Africa: https://www.openkm.me
Paraguay: https://www.openkm.com.py
Poland: https://www.openkm.pl
Portugal: https://www.openkm.pt
Romania: https://www.openkm.ro
Serbia: https://www.openkm.rs
Spain: https://www.openkm.com
USA: https://www.openkm.us